frequently asked question

Installation

Question: What installation methods are supported?
Answer: Installation methods include: wall mounting, bracket mounting, panel embedded mounting, rack mounting, mobile base mounting, and hanging mounting.

Question: Do you provide corresponding installation accessories?
Answer: Corresponding accessories can be provided for corresponding installation methods.

Question: Do you have installation instructions?
Answer: We provide corresponding technical instructions, including text instructions, picture instructions, and video instructions. Please consult our customer service staff for details.

Use

Question: Why is my touch screen not sensitive?
Answer:
1. Please use a soft cloth and appropriate detergent to gently wipe the screen surface to ensure the cleanliness of the screen.
2. If you still cannot touch after cleaning, please try to connect a USB mouse to reinstall the driver required for the touch screen.
If you need the correct driver and tutorial, please contact your sales manager or contact us directly

Question: Why does my customized high-brightness screen test show insufficient brightness
Answer:
1. Please check whether the screen backlight is damaged. Damage or failure of the backlight will cause insufficient screen brightness Please ensure a stable power supply Ambient light will affect the screen brightness. Please make sure to test in a suitable environment.

Question: how to clean glass panel pc?
Answer: If there is dust, dirt or grease on the surface of the touch screen, it will affect the sensitivity of the screen. You can use a soft cloth and an appropriate amount of detergent to gently wipe the screen to ensure that the cleaning is complete.

Technical Support

Question: Does your industrial tablet support OEM/ODM?
Answer: We support OEM/ODM services for tablets. Including but not limited to: appearance, logo, boot screen, system, packaging, function, frequency band, installation method, etc.

Question: Where is your factory?
Answer: We are Shenzhen United Touch Technology Co., Ltd. Our headquarter is located in Shenzhen, China, the factory is located in Dongguan, China, and we have an overseas branch in Dubai.

Maintenance

Question: What is your warranty policy?
Answer: Please check our warranty page (link to warranty policy)

Question: Do you provide free accessories?
Answer: Normally we offer 1% free accessories, and when your order exceeds 1000pcs, we offer 3% free accessories.

Payment

Question: Currency you can accept
Answer: We usually accept USD as the settlement currency, which is our first choice. Of course, we also consider accepting other major international settlement currencies, such as EUR, CNY, GBP, JPY, etc. If you have specific settlement requirements, please let us know and we will try our best to meet your requirements.

Question: Payment methods you can accept
Answer: We accept multiple payment methods to facilitate our customers. Usually we accept bank wire transfers, credit card payments, Alipay, Paypal and other electronic payment methods; we also support transactions on Alibaba. If you have other payment methods, please let us know and we will try our best to meet your requirements.

Question: Your production cycle
Answer: The production cycle includes the production cycle of samples and the production cycle of bulk goods. The production cycle of samples depends on the specific requirements of samples; the production cycle of bulk goods is generally 30 working days.

Question: Are you a real factory?
Answer: We are a real tablet production factory, welcome to visit our factory. At the same time, we also support video viewing of the factory