Frequently Asked Questions
Everything you need to know about working with Wintouch.
What is the minimum order quantity (MOQ) for OEM tablets?▾
Our standard MOQ is 1 unit for samples, and 100 units for bulk OEM/ODM orders. We offer low MOQ tablet wholesale for startups and small brands. Mix models within the same product family allowed.
Do you offer private label and white label tablet manufacturing?▾
Yes. We provide full private label tablet manufacturing: custom logo branding (silkscreen/laser), custom firmware ROM, custom boot animation, branded packaging, and custom Quick Start Guides. White label tablets with neutral packaging also available.
Can you do custom tablet PC dimensions or custom shell design?▾
Yes. We offer custom tablet enclosure design with your own industrial design or ours. New mold tooling typically takes 15–25 days. We also offer CKD (Completely Knocked Down) and SKD (Semi Knocked Down) tablet assembly options.
What certifications do your tablets have?▾
Our tablets are CE, FCC, RoHS 2.0, and Google GMS certified. We can also provide BIS (India), UKCA (UK), UN38.3 battery, EN71 toy safety, ASTM children product, and CPC kids certification depending on your target market. ISO 9001 factory.
Are your tablets Google GMS certified?▾
Yes. We are a Google GMS licensed tablet factory. All our Android tablets come with GMS certification, giving you access to Google Play Store, Google Maps, YouTube, and all Google services.
What tablet PC specifications can you customize?▾
We customize: screen size (7"–12"), resolution (HD/FHD/2K), chipset (MediaTek, Rockchip, Allwinner, Unisoc, Snapdragon), RAM (2GB–16GB), storage (32GB–512GB), battery (3000mAh–10000mAh), cameras, I/O ports (Type-C, pogo pin, RJ45, serial port, VESA mount), and wireless (WiFi 6, 4G LTE, 5G).
What is the warranty and after-sales policy?▾
Standard warranty is 12 months. Extended 24-month warranty available. RMA processed within 48 hours. Lifetime technical support. Spare parts available for 5+ years. Dedicated account manager for every B2B client.
Can I get an OEM tablet sample before bulk order?▾
Yes. We ship 1–5 evaluation samples with your branding in 3–5 business days. Sample fee is refunded on bulk orders over 500 units. This lets you evaluate build quality, firmware, and packaging before committing.
What are your payment terms and shipping options?▾
Payment: T/T 30/70 (30% deposit, 70% before shipment). L/C available for orders over $50,000. Shipping: Air freight (5–7 days) or sea freight (15–25 days). Door-to-door DDP available. Professional export packaging included.
Do you offer drop shipping or direct-to-consumer fulfillment?▾
Yes. We offer tablet PC drop shipping services — we ship directly to your customers or Amazon FBA warehouses with your branding and packaging. Neutral package also available for unbranded tablet wholesale.
What industries do you serve with custom tablets?▾
We serve education (kids learning tablets), retail (POS tablets), logistics (barcode scanner tablets), healthcare (medical grade tablets), field service (rugged outdoor tablets), hospitality (restaurant ordering tablets), enterprise (MDM-enabled business tablets), and entertainment (gaming/media tablets).
Do you offer MDM (Mobile Device Management) support?▾
Yes. We pre-configure MDM support on all business and enterprise tablets. Kiosk mode, app whitelisting, remote management, and secure boot available. Compatible with leading MDM platforms.
