After-Sales Policy
Clear warranty coverage, RMA workflow, remote support, firmware updates, and technical training for Wintouch tablet orders.
Calculated from the bill of lading date.
Main unit and standard accessories included.
Remote troubleshooting and diagnostic guidance.
Warranty Coverage
Services included for covered defects
During the warranty period, Wintouch provides the following services for defects in materials or workmanship.
Free Repair
Labor and service charges are waived for covered defects in materials or workmanship.
Free Replacement
Where repair is impractical, a new unit of the same model will be provided.
Remote Support
Troubleshooting and diagnostic guidance via email and video call.
Firmware Updates
Complimentary firmware upgrades and related updates during the warranty term.
Exclusions
Not covered under the free warranty
These cases can still be evaluated by our support team, but free warranty service does not apply. Paid repair or replacement can be quoted where service is practical.
- Product is beyond the warranty period.
- Damage caused by dropping, impact, crushing, water ingress, moisture, liquid intrusion, or power surges.
- Unauthorized disassembly, modification, or repair.
- Damage resulting from improper use or voltage/power mismatch.
- Force majeure events including fire, lightning, earthquake, flood, war, and similar events.
- Normal wear and tear, scratches, fading, or oxidation that does not affect functionality.
- Serial number or tamper-evident labels are damaged, altered, or illegible.
- Failures caused by use of non-certified accessories or consumables.
- In-transit damage, which is subject to carrier or insurance claims.
Service Process
How to submit a claim
Contact your account manager or email our support team with the required claim information.
Before returning products, obtain an RMA number. Mark the waybill and invoice with "Return for Repair" to facilitate customs clearance.
Required claim information
Technical Training
Support beyond repair
For bulk orders and service-agreement clients, Wintouch can provide training, documentation, developer support, and annual inspection options.
Delivery Training
Complimentary online training in English on installation, setup, and daily maintenance for qualifying bulk orders.
Documentation
English user manuals, installation guides, and troubleshooting handbooks are provided.
SDK / API Support
Developer documentation and email-based technical support for integration projects.
Annual Inspection
Annual equipment health checks are available for clients with a service agreement.
Need after-sales support?
This policy supplements the signed sales contract between both parties. Any revisions will be communicated to clients in advance.